Things like locating a customer order or figuring out why it didn’t ship in an ERP or SAP system can be, well, pretty much a mess. It can take hours to answer simple questions, concerning customers, stalling supply chains, and costing a bundle in labor costs and missed SLA deadline penalties. A little Q&A will illustrate this a bit more.
Q. Can’t I just rely on my ERP system?
A. The reality is you can’t. In fact it’s estimated that IT and ERP staff likely spend as much as half their time troubleshooting B2B processing problems.
Q. Why do ERP systems cause problems?
A. They lack central B2B process visibility and store messages separately from business documents. Even SAP systems can store documents in up to 10 different applications.
Q. What are the real world consequences?
A. It can take hours to research problems, increase overhead, damage your customer relationships, cause you to miss SLA deadlines and create production outages.
Q. So what’s the solution?
A. You need to find a way to speed up the troubleshooting process and make it possible for non-technical users to resolve problems as well. A proper SAP add-on can do this.
As a longtime SAP business integration partner, SEEBURGER’s Monitor for SAP comes as an integrated, preconfigured add-on that provides centralized visibility into B2B processes. It’s easy to use even for the non-technical user, as it’s displayed next to your SAP screen and features the SAP interface you’re used to.
Read the SAPinsider article today, and make supply chain monitoring working for you—not against you.