📌 How to connect to Tradelens, Project 44, CargoSmart and Infor Nexus

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Tradelens, Project 44, CargoSmart and Infor Nexus

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3 reasons why you should use a HIP to connect to Logistics Platforms3 reasons why you should use a HIP to connect to Logistics Platforms.

Need to connect to a new supply chain platform such as Tradelens, Project44, CargoSmart or Infor Nexus? Don’t just use APIs – use APIs on a Hybrid Integration Platform (HIP). Here’s 3 reasons why.

The logistics industry is both a highly competitive and highly challenging environment in which to operate right now (amidst the COVID-19 pandemic). New supply chain platforms promise ever higher levels of functionality and sophistication, especially with regards to visibility.

Connecting to Tradelens, Project44, CargoSmart and Infor Nexus are seen as quick wins to address many of the top eight challenges facing the logistics industry cited by Logistics Management publication. Here’s just three of those challenges that are more IT oriented:

  1. Business Process Improvement
  2. Improved Customer Service
  3. Technology Strategy & Implementation

In a rush to connect to new supply chain platforms ahead of the competition, many logistics companies are making a common IT mistake. The mistake is implementing yet another set of APIs in a piecemeal fashion without due consideration for the on-going management of the entire integration landscape. Connecting to more platforms only serves to compound the problem of API management if a Hybrid Integration Platform (HIP) is not utilised. But how does a HIP manage API connectivity to new supply chain platforms in order to help address the aforementioned three challenges facing the logistics industry? Let’s explore each in turn…

Business Process Improvement

when connecting to Tradelens, Project 44, CargoSmart and Infor Nexus

It has become an increasing challenge for the logistics industry to stay on top of new advances in business processes. Taking advantage of these new opportunities sounds enticing but adoption and onboarding can be overwhelming. This is why connecting to Tradelens, Project44, CargoSmart and Infor Nexus is so appealing, i.e. for relatively little effort, new functionality can be quickly accessed to help address the challenge of business process improvement. However, this is a double-edged sword. The benefits gained in freeing yourself from legacy data systems, manual document handling and poor visibility can be outweighed by not only having to manage yet another set of APIs, but also having to manage existing legacy system connections at the same time (discussed here in a previous blog about legacy system integration). Many of these legacy backend systems are home grown (self-coded) and therefore have limited connectivity options, i.e. they are typically not API ready. This creates the scenario of having to manage a hybrid of both API and non-API connections.

Managing this hybrid integration landscape without the benefit of a HIP can all too quickly become a confusing spaghetti mess of connections that are a nightmare to manage (discussed here in another previous blog). This scenario is illustrated in Figure 1.

Spaghetti Mess of API and Legacy Connections without a HIP
Figure 1: Spaghetti Mess of API and Legacy Connections without a HIP

Now consider connectivity to the same platforms, but this time with the small investment of a HIP at the helm of your IT infrastructure as shown in Figure 2. By centralising the management of API and legacy connections, not only is the complexity of the entire integration landscape vastly simplified (therefore improving business process reliability), but the amount of human resource required to operate the environment is also reduced (therefore reducing business process cost). Think of a HIP as the conductor of an orchestra, ensuring that each of the supply chain platforms and legacy systems plays in tune and in time with the requirements of the business. New orchestral sections can easily be added in the future if needed (represented by ‘future services’ in Figure 2) as part of a continued effort to improve business processing.

Central Management of API and Legacy Connections with a HIP
Figure 2: Central Management of API and Legacy Connections with a HIP

Improved Customer Service

when connecting to Tradelens, Project 44, CargoSmart and Infor Nexus

Customers want full transparency into where their delivery is at all times. These days, the location of a package is as interconnected as your social network. One benefit of connecting to Tradelens, Project44, CargoSmart and Infor Nexus, is that they can all help improve visibility. Connection to supply chain platforms via API’s (using both REST and SOAP) allows near ‘real-time’ reporting of transit status – something that is fundamental in supplying customers with the up-to-date information they crave (usually for the purpose of reassurance).

Utilising a HIP can be a fundamental component in improving customer service in the logistics industry. This is because a HIP vastly reduces the complexity in managing APIs by shifting operations from a multiple ‘distributed management’ model (see Figure 1) to a single ‘central management’ model (see Figure 2). With reduction in complexity, comes an increase in reliability. And with reliable API management served from a HIP, you can retain and build your customer base by providing them with a service that is always up and always fast.

As an additional benefit in improving customer service, a HIP provides the capability to integrate external platforms that are not yet API-ready, but none the less provide value-added services for the customer. EDI only platforms such as INTRRA’s Ocean Trade Platform and Convoy’s TMS are just two examples of non-API platforms that a HIP can easily connect to and leverage value-added service from. As and when these platforms (and indeed legacy internal systems) are ready to move to the new world order of API connectivity, a HIP will seamlessly manage the transition with complete transparency to the customer, thus maintaining high levels of customer service.

Technology Strategy & Implementation

when connecting to Tradelens, Project 44, CargoSmart and Infor Nexus

As the world of IT becomes ever more distributed (take blockchain technology for example that underpins the Tradelens platform) and new services / platforms are launched at an ever increasing pace, so too must the methods used to connect to these new services / platforms keep-up. APIs in isolation are not the silver bullet. Sure, if you are a start-up that’s just dipping your toe into the pool of supply chain opportunity by only connecting to a single platform via a single set of APIs, then you can probably survive for a while on a non-HIP strategy. However, with the growth of your business and connectivity to multiple platforms will come the challenge of integrating APIs from multiple providers with both stability and scalability. So why not implement a solid IT foundation on which your business can be securely built upon, by making the small investment in a HIP from the get-go to integrate multi-platform APIs with both stability and scalability?

Unfortunately, we don’t live in a static world (especially when it comes to IT), and as such, your technology strategy & implementation needs to carry enough flexibility to adapt to changes in requirements (both IT and business). With business growth comes the challenge of managing the security, efficiency, and documentation of APIs throughout their entire lifecycle. Without the API management capability of a HIP, this becomes a labour intensive and complex operation – relying on human resource to eyeball and implement changes as best they see fit. This practice is inextricably linked to customer service levels (see the previous section in this blog), i.e. if you get it wrong, interruptions to customer service will have a negative impact on customer retention and growth. The smart approach is to implement a HIP with API management capability that provides the flexibility to adapt, but vastly mitigates the margins for error in managing the integration landscape in its entirety.

Summary

Using a HIP to connect to Tradelens, Project 44, CargoSmart and Infor Nexus and to integrate your legacy back-end systems, helps address three key challenges in the logistics industry:

  1. Business Process Improvement – a HIP vastly simplifies the integration landscape therefore improving business process reliability, whilst the amount of human resource required to operate the environment is reduced, therefore reducing business process cost
  2. Improved Customer Service – with reliable API management served from a HIP, you can retain and build your customer base by providing them with a service that is always up and always fast.
  3. Technology Strategy & Implementation – a HIP with API management capability not only provides the flexibility to adapt to business requirements, but also vastly mitigates the margins for error in managing the integration landscape in its entirety.

We would dearly like to hear your views / comments on how you are looking to address the three logistics industry challenges discussed above (or indeed any other challenges that you maybe experiencing right now). Additionally, if you would like to know more about how SEEBURGER’s HIP can potentially help your business overcome such challenges, then please do get in contact with us – we have over 30 years worth of experience in helping customers in the logistics industry!

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About the Author:

Ian Goldsmith
Ian Goldsmith is Business Development Director at SEEBURGER, a global market leader in business integration software. With ~25 years integration experience spanning development, consultancy management, pre-sales, solutions management, account management and marketing, he is well versed in understanding integration requirements of today (and tomorrow) from all angles. Ian, has utilised his industry and technical knowledge to brief Industry Analysts and ‘C’ level execs on numerous occasions, and has won awards along the way for outstanding work with clients.

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